18 November 2019 - Benedicte Legastelois

Title

Rebuilding Trust: A Mediation Tool

Abstract

With online platforms, citizens have to interact everyday with algorithms they don't know about. From buying furniture to booking hotels, many processes and outcomes could affect users' confidence when using these platforms and their algorithms. However, when trust is breached, there are solutions to improve user-platform relation and reduce tensions in user's experience. This talk will present the different steps to build an online experimental tool which allows users to evaluate algorithms and to interact with the platform. The tool aims to propose a compromise in the using of algorithms, satisfying claims and preferences of both parts.